Use OLG’s Deposit Limits or Casino Spend Limits to limit spending, or My PlayBreak to take a break. If you want help stopping, ConnexOntario offers independent support and BetGuard provides centralized self-exclusion from regulated online gambling sites in Ontario.
OLG safer gambling: limits, breaks and help to stop
Use OLG’s limits or My PlayBreak to limit play or take a break; ConnexOntario offers support and BetGuard offers Ontario online self-exclusion.
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Which OLG tools can help me limit play?
Choose a spending limit, a time reminder or a break according to what you want to change. OLG’s safer gambling tools include:
- Deposit Limits: a deposit limit caps how much money you can add to a gambling account.
- Casino Spend Limits: a spending limit sets a boundary on casino spending.
- Playing Time Reminders: time reminders prompt you to notice how long you have been playing.
- Self-Assessment Test: a self-assessment helps you reflect on your gambling habits.
- My PlayBreak: a break means stepping away from gambling rather than continuing within a spending limit.
OLG’s minimum player age is 19+. For eligible players, limits suit the goal of controlling spending, while reminders address time and a break addresses continuing to play. For a broader assessment, read our OLG review.
How can I contact OLG for help?
In Ontario, OLG support is available by Chat and Call. Online gaming support hours differ by channel and language, so choose according to when you need help:
- LiveChat: available 24/7 for online gaming, making it the option with round-the-clock availability.
- French chat: offered Weekdays 8 AM to 4 PM (ET), so plan your contact within that window if you want French chat services.
- Phone: available 8 AM to Midnight; use that window if you prefer to call.
If you need French chat outside its hours, the 24/7 LiveChat schedule should not be read as round-the-clock French availability.
Which services can help me stop gambling?
For online self-exclusion in Ontario, use BetGuard; in Alberta, the AGLC Self-Exclusion Program offers choices covering online gambling, physical venues or both. Self-exclusion is a request to restrict your access to gambling through a formal program.
- BetGuard: provides centralized self-exclusion from regulated online gambling sites in Ontario. For technical support, its number is 1-833-776-7171.
- AGLC Self-Exclusion Program: In Alberta, this program lets you exclude yourself from casinos and racing entertainment centres, regulated Alberta online gambling platforms, or both. Its support number is 1-844-468-8034.
The coverage matters: Ontario’s online option and Alberta’s venue choices address different places where you might gamble. Choose the program covering your province and the gambling settings you want to stop using.
Where can I find independent help in my province?
In Ontario, ConnexOntario offers help. Across Canada, the Responsible Gambling Council’s Help for Canadians service lists free helplines for every province and territory. As an independent Canadian non-profit organisation focused on preventing gambling harm, the Council provides a directory for people seeking support in other parts of Canada.
OLG’s safer gambling message points to ConnexOntario when gambling no longer feels fun. You can choose support by province and language:
- Ontario — ConnexOntario: free support 24/7 for gambling problems, addictions and mental health on 1-866-531-2600, by text and by chat. The line answers in several languages.
- British Columbia — Gambling Support BC: its gambling support line, 1-888-795-6111, is open 24/7, and it provides free counselling for people in British Columbia.
- Quebec — Jeu : aide et référence: free, confidential gambling support is available 24/7 in French and English on 1 800 461-0140.
For French or English support in Quebec, Jeu : aide et référence offers both languages. If you live outside these provinces, use Help for Canadians to find your provincial or territorial helpline rather than assuming another province’s service covers you.
Gambling support services
- Responsible Gambling Council
- ConnexOntario: 1-866-531-2600
- Gambling Support BC (British Columbia): 1-888-795-6111
- BetGuard (Ontario): 1-833-776-7171
- AGLC Self-Exclusion Program (Alberta): 1-844-468-8034
- Jeu : aide et référence (Quebec): 1 800 461-0140
Author: Bethan Lloyd
Commercial and Regulatory Partner · Author
Bethan Lloyd is a partner at Wiggin working on commercial and regulatory matters.
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OLG safer gambling questions
Which limits are available?
OLG offers Deposit Limits and Casino Spend Limits, alongside Playing Time Reminders and a Self-Assessment Test.
How does a break work?
OLG offers My PlayBreak; a break means stepping away from gambling rather than continuing within a spending limit.
How does self-exclusion work?
Self-exclusion restricts access through a formal program: BetGuard covers regulated online gambling sites in Ontario, while the AGLC Self-Exclusion Program offers Alberta venue coverage, regulated online coverage or both.
Which tools and independent resources suit the reader's province and language?
In Ontario, OLG offers limits and My PlayBreak, and ConnexOntario provides independent support with several languages on its line. Gambling Support BC serves British Columbia, while Jeu : aide et référence serves Quebec in French and English. For other provinces and territories, use the Responsible Gambling Council’s Help for Canadians directory.
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