For an online gaming issue, use LiveChat when you want support at any time. If you prefer to speak with someone, use Call during its available hours. Before contacting support, prepare a clear description of what happened, the account issue you need resolved, and any relevant transaction or game details.
How do I contact OLG about my problem?
In Ontario, start with Chat or Call; LiveChat for online gaming is available 24/7.
- Support24/7
- PaymentsVisa Debit, Debit Mastercard +5
How to contact OLG support
In Ontario, support is available through Chat and Call. LiveChat is available 24/7 for online gaming, while phone support is available from 8 AM to Midnight. If your question concerns a withdrawal, see How to withdraw from OLG; for other contact options and guidance, use the Contact OLG Guide.
| Contact channel | How to open it | Opening hours |
|---|---|---|
| Chat | Use LiveChat for online gaming support. | LiveChat is available 24/7. French chat services are offered Weekdays 8 AM to 4 PM (ET). |
| Call | Use the phone support channel. | Available 8 AM to Midnight. |
Choose the route that matches how you want to communicate and the time you need help. Keep your explanation focused so you can describe the problem clearly when the conversation begins.
Gambling support services
- Responsible Gambling Council
- ConnexOntario: 1-866-531-2600
- Gambling Support BC (British Columbia): 1-888-795-6111
- BetGuard (Ontario): 1-833-776-7171
- AGLC Self-Exclusion Program (Alberta): 1-844-468-8034
- Jeu : aide et référence (Quebec): 1 800 461-0140
Author: Bethan Lloyd
Commercial and Regulatory Partner · Author
Bethan Lloyd is a partner at Wiggin working on commercial and regulatory matters.
Updated Full profileHow we review
Questions and answers
Which support channels are available in Ontario?
Chat and Call are available in Ontario.
When is LiveChat available for online gaming?
LiveChat is available 24/7 for online gaming.
Can I contact support by phone?
Yes. Phone support is available 8 AM to Midnight.
Is French chat support available?
Yes. French chat services are offered Weekdays 8 AM to 4 PM (ET).
What should I prepare before contacting support?
Prepare a clear description of the problem and the account, transaction or game details connected with it.
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