How to log in to OLG when access fails

Start with the OLG app on Android or iOS; if login fails, use Chat or Call support.

Support24/7
PaymentsVisa Debit, Debit Mastercard +5

Checked before you sign up

Deposits and withdrawals
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- Min. deposit C$15
- Min. withdrawal C$2
7 deposit methods · 1 withdrawal methods
Deposit methods
Visa Debit
Debit Mastercard
INTERAC e-Transfer
Visa
Mastercard
American Express
Apple Pay
Withdrawal methods
electronic bank transfer
Apps
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- iOS 15.1+ · 120 MB · App Store 4.8 (updated 2026-10-13)
- Android
Support
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Ontario — online gaming: LiveChat is available 24/7. French chat services are offered Weekdays 8 AM to 4 PM (ET). Phone: Available 8 AM to Midnight.
Chat, Call

Choose Google Play on Android or the App Store on iOS to find the OLG app for account access. The App Store lists version 15.1 or later of iOS as a requirement, so check your device before installing it.

How do you start an OLG login?

Use the app store that matches your phone, then open the OLG app to reach its sign-in screen. OLG offers an app for Android in Google Play, while the iOS app is distributed through the App Store.

The iOS app is about 120.3 MB in the App Store, which can affect the storage you need before downloading it. Its latest update came on October 13, 2026 in the App Store, so the store listing also identifies the current version information.

For another route to the app details, see OLG’s official app information.

What should you do when OLG access fails?

If you cannot sign in, contact OLG support by Chat or Call. LiveChat for online gaming in Ontario is available 24/7, giving you an option outside the daytime phone hours.

Phone support is available 8 AM to Midnight. French chat services are offered Weekdays 8 AM to 4 PM (ET), so French-language help has a defined weekday window.

When you contact support, explain what happens at sign-in and whether you are using Android or iOS. Have your device and app details ready to describe the problem.

Which OLG products and games can you use?

OLG offers live casino in Canada and lets players in Canada bet on sports. In Ontario, live casino games include auto Roulette, Infinite BlackJack and Ultimate Texas Hold'em.

Casino categories include Slots, Arcade, Progressives, Tables and High Limit Slots. Game providers include Evolution, so the provider may vary across the available games.

After resolving account access, these categories connect the login with OLG’s casino, live casino and sports products. For a broader account and product overview, see our OLG review.

Which current OLG offers may be relevant?

The Welcome Bonus Bonanza offer requires you to opt in and start playing. The Welcome Bonus Bonanza offer provides 50% back in casino bonus up to C$50, with 10x Wager Requirement and a 7- day expiry.

The Casino: Bet C$25 & Get C$250 offer is for new accounts only. The Casino: Bet C$25 & Get C$250 offer requires you to sign up and bet C$25 on casino games within 14 days (336 hours), has 10x Wager Requirement, and requires you to be 19+, a resident of Ontario and in the province at the time of opt-in and play.

The PROLINE+ Bet n Get offer requires sign-up and a C$10 bet, and gives C$100 in Sports Bonus Bets. The PROLINE+ Bet n Get offer is for new accounts and requires you to be 19+.

The Get a C$10 Lottery Bonus offer requires you to sign up and buy a ticket within 14 days. The Get a C$10 Lottery Bonus offer is for new accounts and requires you to be 18+.