Deposit methods
- Visa Debit
- Debit Mastercard
- INTERAC e-Transfer
- Visa
- Mastercard
- American Express
- Apple Pay
Withdrawal methods
- electronic bank transfer

You can play with OLG in Canada through an account, subject to age and identity requirements.
Deposit methods
Withdrawal methods
Ontario — online gaming: LiveChat is available 24/7. French chat services are offered Weekdays 8 AM to 4 PM (ET). Phone: Available 8 AM to Midnight.
Chat, Call
Start by opening an OLG account and completing the required identity process. Players in Canada can open an OLG account, the minimum player age is 19+, and using a VPN to access OLG's site is not permitted. You can read an OLG account overview before you begin.
Players in Canada can open an OLG account. The minimum player age is 19+, and identity verification is required.
Online lottery play generally uses either draw-based games or instant-play formats. Draw-based play involves selecting numbers or accepting a generated selection, then comparing the ticket with the numbers drawn at the relevant time.
Instant formats produce an outcome within the game itself, while draw-based formats require you to keep the ticket details until the result is published. The winning combination decides the outcome; matching requirements and prize rules belong to the individual game.
Before confirming a ticket, review the selected numbers, draw date, stake and any optional features shown in the purchase flow. Keep the confirmation details because they make later result matching easier.
OLG offers phone access through Android and iOS routes. OLG's Android app comes from Google Play, while the OLG iOS app is distributed through the App Store.
Use the route that matches your phone and keep the operating system and app current.
Players in Canada must verify their identity. Verification is required to play Casino, Sports or Group Play, make deposits or withdrawals, or add winnings to your e-wallet.
The verification process can accept 13 or more documents. Examples include a Valid Ontario Driver’s Licence, a Cable or Internet bill and Similar Canadian Government ID.
Identity checks protect account access and help operators apply age and player-account controls. They can also affect whether account transactions or winnings can be processed.
Start with the draw date and the game named on your ticket. Compare every selected number with the published result in the correct order or format, including any bonus or supplementary number shown for that game.
For an online ticket, open the ticket record and compare its details with the result.
If the result is unclear, preserve the ticket record and avoid changing or deleting account information. A result should be treated as unresolved until the ticket details and the applicable game rules agree.
Online play normally moves through account access, funding, ticket purchase and result settlement. A deposit adds funds to the account; a withdrawal moves eligible funds out, subject to the account and identity controls that apply to the transaction.
A Player Account becomes a Dormant Account when there has not been a Player-Initiated Transaction for 36-consecutive months. This does not apply when the Player Account is for an individual registered for My PlayBreak for OLG.ca.
Keep deposits separate from household spending and set a personal spending boundary before you play.
Access problems often come from incorrect sign-in details, an outdated app, a device issue or a connection problem. Resolve the basic device issue first, then use the account-help route if access still fails.
For an account or transaction problem that remains unresolved, seek support from OLG.
A stable connection helps prevent interruptions while you sign in or confirm a ticket. Avoid public or shared devices, lock your phone, and do not disclose your password or verification details.
Before play, confirm the account name, selected numbers, draw date and stake. After purchase, retain the ticket record and compare it with the correct result. These habits reduce mistakes caused by selecting the wrong draw or confusing one ticket with another.
Set a spending limit that fits your budget and stop when you reach it. Lottery outcomes are random, and previous results do not improve the chances of a future combination.
Author: Bethan Lloyd
Commercial and Regulatory Partner · Author
Bethan Lloyd is a partner at Wiggin working on commercial and regulatory matters.
Updated Full profileHow we review
That depends on the result of the specific LOTTO MAX draw. Match the draw date and ticket details with the published winning numbers; the result and the game rules determine whether a ticket won a prize.
A jackpot amount does not show whether it was won. The relevant draw result determines whether a ticket matched the jackpot combination or whether the jackpot moved to a later draw.
Do not assume that a lottery win is automatically anonymous. Privacy treatment depends on the applicable provincial rules and the claim process, so keep your ticket and personal account information secure while a claim is handled.